All ready-made items (greetings cards and art prints, excluding bespoke art work) will be dispatched same day when ordered before 1pm (Mon-Fri, excl. Bank Holidays).
Our items are sent 2nd Class as standard, with the option of upgrading shipping to 1st Class, Recorded Delivery and Special Guaranteed Delivery.
|Shipping Option||Delivery Time|
|Second Class||2-3 working days*|
|First Class||1-2 working days*|
|Guaranteed Special Delivery||Next Day (before 1pm)|
* Please note that this is an estimated delivery time, as per Royal Mail's Standard Delivery Estimates. If you require guaranteed delivery in time for a birthday or event, please choose the Special Delivery option.
If your order has not arrived, please contact us and we will be happy to help. In the meantime, it may be worth checking with a neighbour, or your local Post Office in case a slip has not been left. Some of our parcels may not fit through a letterbox so please bear this in mind.
If an order is returned to as undelivered, we can send this back out to you at additional cost, or (if non-bespoke) refund to you minus the original delivery cost. Please contact us to arrange.
Bespoke Artwork (e.g. Wedding Bouquet Illustrations) is subject to a longer turnaround time. Please allow between 10-12 working days for an illustration to be completed. This is subject to the receipt of relevant information (e.g. photographs) and your prompt response to proofs. Once you have sent photographs and bouquet details to us, you can expect to receive a proof within 5 working days. Once you have approved the final proof, the illustration will be printed, packaged and dispatched within 2 working days.
If you are looking to receive the print sooner, please contact us prior to ordering as we may be able to accomodate a shorter timescale.
If you have any questions or queries, please contact us and we will be happy to assist.